Who We Are and What We Do

9-1-1 Tech Advisors are a team of experienced IT, telecom, network and communications technology professionals who understand the legacy 9-1-1 carrier and regulatory environment, as well as the evolving IP converged solutions that leading vendors continue to develop at an accelerated pace.

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We have also helped public safety, first responders and numerous government agencies develop RFPs, analyze results and acquire next generation IP-based voice, video, communications center and unified communications solutions for over twenty years.

 

We also understand how to install, support and manage complex technology environments that our clients have to deal with every day.  We have been in your shoes as technology support staff, supervisors, managers and directors who have been responsible for managing high availability IT and network environments!

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Understanding of 9-1-1/PSTN/ISDN/Wireless Technologies Design, Operations and Project Management Experience

• The 9-1-1 Practice Leader, Bill Elliott, ENP, is actively involved in the CRTC NG9-1-1 standards committees and is helping lead the development of the NG9-1-1 standards.  He has helped develop, install and manage the 9-1-1 telecom operation for a leading national telecommunications  provider.  He also worked with multiple police, health care and first responder and PSAP organizations to design and project manage 911 telecommunications carrier services.  

• Jeanie Wright is a senior consulting and project management practitioner specializing in healthcare information systems technology, solution design, project management and management strategy.

• Roberta  Fox, Helga Egan and Eugenia Yau have each designed, configured and project managed numerous enterprise, government and first responder 911 command centers or enteprise telephony environments over the past 20+ years.

 

All of the 9-1-1 Tech Advisor technology professionals have been involved in the design and deployment of  numerous communications solutions for police, public safety, government, non-profit or enterprise organizations, including development of policies and practices for communications solutions.  This includes wired and wireless telephony, network and communications centre elements used on various mobile and fixed computing devices.

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​Telecommunications, Healthcare & Regulatory Experience

We have also been involved in the regulatory area for competitive telecom services as experts, and are active in promoting the       9-1-1 next generation CRTC proceedings in Canada. 

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• 9-1-1 Tech Advisors Executive & Founder, Roberta Fox, was Vice President and chaired the Telecom Public Policy Committee for the Canadian Business Telecom Alliance (CBTA), a former national professional business user oriented organization that successfully lobbied for telecommunications competition (CRTC Bill 92-78).   She also led the Telecom Public Policy Committee for the Information Technology Association of Canada for four years, and was a member of the Information Highway Advisory Task Force under Industry Canada, and is also a former Board of Governor of the Telecommunications Hall of Fame, a telecommunications industry virtual museum. 

• Roberta and Bill are actively involved in multiple NG9-1-1 CRTC Working committees related to the development of NG9-1-1 standards, operating procedures and practices.

• Bill Elliott, ENP, is a NENA Certified 911 professional, the 911 Practice Leader and has been deeply involved in three generations of 9-1-1 technology from a carrier and customer perspective.

• Jeanie Wright, RN, BA, MISt is a former RN and Healthcare Director of Information Technology and Telecommunications.  She brings over forty years of experience as a health care practitioner and Senior IS professional.  She provides project management and health care sector support on the FOX projects.

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Our Technology Strategy, Design and Procurement Advisory Approach

• We have developed automated analysis tools to help gather business and technical requirements geared to your various types of emergency response services.  

• Our RFP analysis tools enable vendors to accurately design and price  the appropriate future solutions and support required as and when you need it.

• Our expert objective analysis enables us to help ensure that you are selecting the right solution from the right vendor(s) at the right price, for the short and long term!

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We leverage our unique combination of skills, experience and expertise to ensure that your organization can successfully move to next generation 9-1-1 solutions to improve response times, productivity and public satisfactions!

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Contact the 9-1-1 Chief Procurement Officer, Roberta Fox  to discuss your current 9-1-1 communications center and administrative environment.   We would be pleased to share some of our success stories with you at no cost! 

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Roberta can be reached at +1.289.648.1981 or click here. 

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